Refund Policy
We offer a 30-day return policy, giving you 30 days from the date you receive your item to initiate a return.
To qualify for a return, the item must be in the same condition as when you received it—unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is also required.
To begin the return process, please contact us at Eternalallin@gmail.com. Once your return request is approved, we will provide a return shipping label along with detailed instructions for sending back your package. Items returned without prior authorization will not be accepted.
For any return-related inquiries, you can always reach us at Eternalallin@gmail.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This allows us to assess the issue promptly and find a suitable resolution.
Exceptions / Non-Returnable Items
Some products are not eligible for returns, including:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized items.
- Personal care products (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
If you have questions or concerns about the eligibility of a specific item, feel free to contact us.
Please note that sale items and gift cards are non-returnable.
Exchanges
For an exchange, the quickest method is to return the unwanted item and make a new purchase for the replacement once your return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method. Please allow some time for your bank or credit card provider to process and reflect the refund.
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